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House rules

Due to all the measures that the government has currently announced, a number of adapted rules will apply in the museum for the time being. We would like to briefly explain these to you:

  • When you visit the museum, you agree to follow the applicable hygiene measures and you are obliged to comply with them. In addition, you agree with the measures that the RIVM (Dutch National Institute for Public Health and the Environment) has drawn up with regard to health complaints:
    • Stay at home if you have symptoms of a cold such as a runny nose, sneezing, sore throat, mild cough, raised temperature, fever (above 38 degrees Celsius) and / or shortness of breath.
    • Do you also have a fever and / or shortness of breath? Then the people you live with stay home as well. If you’ve had no complaints for 24 hours, you can go outside again.
    • Wash your hands often.
    • Cough and sneeze into the inside of your elbow.
    • Use tissue paper to blow your nose and then throw it away.
    • Do not shake hands.
    • Keep 1.5 meters (2 arm lengths) from others.

The Freedom Museum reserves the right to request visitors to leave the museum if they do not comply with these measures.

  • We assume that you comply with the rules for groups as drawn up by the RIVM and the national government. Only people who run a household together or form a social unit, such as a family, partners or housemates, may form a group. Visitors from 13 years old and over are obliged to wear a face mask in the museum.
  • Currently, no more than 120 people are allowed to visit the museum at the same time. To ensure that the flow of visitors runs smoothly and to prevent visitors from having to wait outside the museum, entrance tickets to the museum are only available online. You can buy your tickets here, where you can choose a date and time slot. Refund is unfortunately not possible. We use a maximum number of 10 visitors per time slot of 15 minutes. Discount vouchers that are not listed are temporarily not accepted. Attention: Tickets will not be accepted more than 10 minutes before the start of your timeslot and no more than 30 minutes after the end of your timeslot. 
  • After payment you will receive the tickets within a few minutes on the email address that you provided. Print the tickets and bring them with you on the day of your visit. Do you have the tickets on your smartphone? Then printing is not necessary. It is also possible to show your e-ticket on your smartphone.
  • Even if you are in possession of a Museum card, donor pass or other discount pass, you have to buy an entrance ticket for the museum online. You must physically bring the discount card with you during your visit to the museum and show it at the ticket office when scanning your ticket (digital variants are not accepted, with the exception of the CJP pass). Did you buy a ticket for the museum at a discount and you cannot show it? Then you have to pay the regular entrance fee on the spot at the ticket office. This is only possible through a debit card payment.
  • You are expected to arrive at the museum at your chosen timeslot. You may be present no more than 10 minutes before the start of your timeslot. Attention: Tickets will not be accepted more than 10 minutes before the start of your timeslot and no more than 30 minutes after the end of your timeslot. 
  • As soon as you enter through the turnstile in the entrance hall, we kindly ask you to disinfect your hands using the available means and then wait in line for the ticket office in one of the sections indicated on the floor. We have indicated where you can stand with the help of footprints on the floor. A maximum of 1 person or a maximum of 2 people from 1 group are allowed per section. Does your group consist of more than 2 people? Then we kindly ask you to split up and keep to the maximum of 2 people per indicated section. If you take a space with 2 people, we ask you to wait behind each other, not next to each other. This is due to the limited walking space. This is indicated by stickers on the floor.
  • If the section at the ticket office is empty and the people in front of you have entered, you can go to the ticket office to have your pre-purchased ticket scanned.
  • The museum's cloakroom and lockers are currently out of use. If you want to hang your coat, you can use the temporary coat rack. You can reach this after you have paid at the ticket office. Note: keep sufficient distance from other visitors when using the cloakroom.
  • Always follow the instructions of the employees.
  • The museum contains many interactive elements and objects that you can touch. That is why we have a number of tables with disinfection products spread throughout the museum. We would like to ask you to disinfect your hands before and after touching objects and buttons. Of course, our employees will regularly walk around to clean used objects and buttons frequently and to ensure that the disinfection stations remain sufficiently replenished.
  • Toilet visit. Near the door of the toilets is a table with disinfection products. We ask you to disinfect your hands before and after you visit the toilets. The toilets are only accessible to 1 person or 1 group at a time. Therefore always follow the instructions of the employee on site.
  • In a number of rooms in the museum, temporary one-way traffic applies. The walking route is indicated by arrows on the ground. We want to ask you to adhere to this.
  • In a few places there are narrow spaces in the museum. These rooms have priority stickers on the floor. Here, we ask you to pay extra attention so that you do not come too close to the other visitors. In addition, it is indicated how many people can be accommodated in that particular space. This can mean that you have to wait a while before entering the room.
  • In the cinema we currently have room for 20 visitors at the same time. At the moment there is also one-way traffic in the cinema. You can enter the cinema through the door at the back of the room and take a seat on one of the designated chairs. These are indicated by means of yellow fluorescent covers with a print that says "Please take a seat". After the introductory film, we kindly ask you to leave the cinema through the door at the front of the room. Are all seats occupied? Then we kindly ask you to wait in the entrance hall of the museum, not in the hallway in front of the cinema.
  • There is only room for a limited number of visitors in the temporary exhibition. Hence you may have to wait a while before you can view the temporary exhibition. The on-site employee will let you know.
  • In the air raid shelter there is only room for 1 person or 1 group at a time. You can see when the air raid shelter experience has ended on the digital screen above the door. Give visitors who exit the air raid shelter the space to pass you with the appropriate distance. Are there no visitors coming out of the air raid shelter? Then you can see if the space is already empty and, if so, take a seat yourself.
  • At the scale model of Operation Market Garden you can sit on one of the designated benches that are free and are not taped off. Here too, 1 person per bench or a maximum of 2 people from 1 group per bench. Does your household consist of more than 2 people? Then we ask you to split up.
  • The museum café is temporarily closed.
  • If you want to buy an item from the museum gift shop, you can go to the cash register. A drawn section with footprints on the ground indicates where you can stand. A maximum of 1 person or a maximum of 2 people from 1 group are allowed in this section. If the section is occupied, we ask you to wait at an appropriate distance until the cash register is free again. You can only pay by card at the cash register of the museum shop, cash is not accepted.
  • If you want to leave the museum, you can do so via the same turnstile that you entered the museum through. We kindly ask you to leave the museum on the side of the gift shop. There is a line on the floor where you can wait until the turnstile is clear again. If you have hung your coat on the coat rack, you may of course pick that up first. We ask you to walk back to the shop to leave the museum on that side. We kindly ask you to keep sufficient distance between you and other visitors.

If you have any questions about this information or would like to know something else, please send an email to welkom@vrijheidsmuseum.nlor call 0031 243974404 during office hours. We will approach visitors who do not follow the mentioned house rules.